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The Operations Manager will be responsible for task and information entry into our project management tool, cataloging all client and company files within our cloud drives, managing all templated forms and client process documents, updating and coordination across digital fulfillment teams, and other miscellaneous tasks. Reporting to the COO, this position's primary responsibility is to direct and coordinate organizational efficiencies. Working with and taking direction from the COO the Operations Manager will contribute to the development and implementation of appropriate strategies and practices to align with IDS’s client services and needs. The Manager of Digital Operations is critical to the success of the company and manages the after-sale digital product fulfillment, communication, and customer service.
Integrated Digital Strategies is a fast-growing Digital Marketing Company. We are part of an exciting, high growth industry with limitless potential. IDS is comprised of a team of dedicated professionals providing local and national marketing insights and tools to small and medium-sized businesses. In 2019, IDS was named a top marketing company specializing in franchising by Entrepreneur Magazine. Our success is driven by our transparent company culture and work/life balance, diverse experience, and continuous curiosity. With our company growth, IDS supports a rapidly expanding portfolio of more than 60 franchise organizations across the United States.
The desired candidate for the Manager of Digital Operations will have experience managing all aspects of the post-sale process at our Digital Marketing company. Proficient project management skills working in a highly organized fashion are critical to the success of the selected candidate. Strong communication skills and ability to meet the needs of internal and external customers in addition to partners and vendors are required for this position. Keeping current with the changes in the marketplace and informing others of the latest technology and industry enhancements are part of the job expectation.