American Family Care (AFC) operate urgent, non-emergency healthcare clinics across the United States.
In response to the growing need for immediate care, AFC provides affordable, accessible, and convenient care in comfortable and professional environments.
By providing high-quality urgent care, primary care, and occupational medicine in less than half the time and cost of an emergency room visit, AFC locations treat more than 6 million patients a year with extremely high rates of patient satisfaction.
IDS worked with AFC to set up the timeline and create a process for transferring ownership of tasks with a cadence that could be shared across the team. We mutually agreed on checkpoints and created lists, and documentation reviews, assets, etc.
We developed a clear communication plan that included: